Helpdesk & Onsite Support Engineer-Hengelo


Helpdesk & Onsite Support Engineer

 

Do you get excited about resolving issues that cannot be resolved remotely. In this role you will be mainly having direct and remote contact with various stakeholders. Desk side support will generally be based on large sites. Onsite support will lead local resolution of incidents and requests so we can improve our customer satisfaction. 

 

Helpdesk & Onsite Support Engineer 
Fulltime, Hengelo
(Gross annual salary range €39,000 - €57,000)

 

Your challenge as a Helpdesk & Onsite Support Engineer.
•    Provide onsite support to end-users and managed client devices in response to Incidents and Service Requests
•    Take ownership and resolve incidents and requests: Incident management and Service Request management from logging, receiving to closure
•    Communicate and keep affected End Users informed of progress
•    Resolve the incident in the most efficient manner with the least disruption to the End-user
•    Develop and implement procedures for tracking company assets to oversee quality control & compliance throughout their lifecycles
•    Providing a customer focused IT support to the business, ensuring a responsive and informed service and coordination of site related IT activities
•    Coordination and resolution of local site issues and General & local facilities
•    Contact person for local staff to instruct, consult and guide questions according to agreed way-of-working
•    Identifying recurring incidents and be proactive in proposing resolutions to reduce the number of incidents, where possible (Local Incident) Mgt.
•    Manage incidents on a local level.

 

This is our offer.
When you join us, you will be part of our fascinating and ambitious international environment with highly skilled and motivated colleagues. A company that develops, produces and sells chemical products that are essential for everyday life and with a world-class sustainability track record and program (Ecovadis platinum rating in 2022). Our employment package comprises:
•    Permanent contract with a 2-month probationary period
•    Annual salary based on your work experience (incl. holiday allowance): (€ 39.000 - € 57.000 before tax.
•    35 holidays.
•    Competitive bonus plan based on your and the business performance.
•    Discount on our collective health insurance.

 

Have you got what it takes?
•    1-3 years’ experience within a similar environment.
•    Bachelors or Master Degree
•    Fluent understanding of English and Dutch.
•    Preferably based within The Netherlands.

 


Are you eager to start your career at Nobian as a Helpdesk & Onsite Support Engineer?
Then we are looking forward to receiving your online application via our website. Please use the ‘apply’ link on our own website and upload your CV and job-specific cover letter. Any questions? Then contact Jeroen De Maeyer, Talent Acquisition Partner, Jeroen.demaeyer@nobian.com.

 

 A pre-employment screening may form part of the selection process.

 

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.

 

Apply now!


About Nobian - A leader in essential chemicals
Nobian is a European leader in the production of essential chemicals for industries ranging from construction and cleaning to pharmaceuticals and water treatment. We excel in the safe and reliable supply of high-purity salt, chlor-alkali and chloromethanes, thanks to our integrated value chain with modern production sites in the Netherlands, Germany and Denmark. We have a strong heritage of salt production of over 100 years dating back to 1918. Our 1,600 employees are committed to become safer, more efficient and sustainable, to ensure that the essential products of today will keep enriching our lives tomorrow with chemistry you can count on.